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DELIVERY & RETURNS

SHIPPING & DELIVERY - U.S.A & MEXICO

 

  • If your order is placed before 2pm it should be processed and dispatched the same day. We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.

  • UK orders selected for a next working day delivery service must be placed before 2pm (excluding weekends & bank holidays)

  • Please Note: We do not ship or deliver on Saturday and Sunday. 

  • UK orders selected with standard shipping are delivered by 48hr tracked Royal Mail service and take 2-3 days to be delivered from dispatch date. (excluding bank holidays)

  • Please check your junk e-mail if you have not received your e-mail confirmation, if you have not received an email from us before it may get delivered here.

  • If you haven't received your order within the timescale expected, as detailed on your dispatch email, please contact customer as soon as possible.

SHIPPING & DELIVERY - REST OF WORLD COUNTRIES

  • These orders may be subject to import duties and taxes, which are the customers’ responsibility to pay.

  • You may want to contact your local customs office for current charges before you order to make yourself aware of what you may be expected to pay.

  • For more details on international shipping destinations and costs please refer to our guide here.

  • Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.

  • If you haven't received your order within the timescale expected, as detailed on your dispatch email, please contact customer as soon as possible.

 

OUR RETURNS POLICY

PLEASE NOTE:  We hope you are completely satisfied with your Punta Palma purchase, however if you do wish to return an item for any reason you may do so up to 28 days from the date of receipt for a refund.

 

  • Send us a email with you request, include your order number, complete name and phone number. We will in contact with you during the next 3 days. 

 

Please send your return to the following address:

/ Punta Palma

Logistics House (We going to send you the address by email)

  • If an order is being returned from outside the Colombia it is the customers responsibility to cover the costs for this unless the return is a result of our error.

  • It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us. 

  • The item(s) should be returned to us in its original condition & packaging, with all labels intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

  • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.

  • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

 

REFUNDS

  • After we have received your returns, you will be notified of this via email. 

  • Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.

  • We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds, depending on your provider for the refunded amount to be visible in your account. 

  • Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.

EXCHANGES

  • Unfortunately at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.

LATE RETURNS

  • Any returns received outside of the 28 day time frame may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card.

    Your Gift Card can only be redeemed online and is valid for up to a year after it is issued to you, after which it will expire.

RETURN CONDITIONS

  • The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty.

  • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.

  • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

Beachwear
All beachwear must be returned in its original condition, unworn with its labels attached.


Flip Flops
Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.


Jewellery
Jewellery must be returned unworn in its jewellery pouch, with any tags attached. Please note that Earrings are non-refundable due to hygiene reasons.
Please note that items returned to us that do not adhere to the above conditions are considered damaged.

Exceptions: Gift cards are non-returnable and cannot be exchanged for cash. Personalised swimwear and bags are non-returnable. 


E-Gift Cards

E-Gift Cards are delivered by email and can only be redeemed online.


Faulty Items

  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty

  • If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.

To Reference our full Terms & Conditions please click here

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