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  • What types of fabrics do you handle?
    We use different types of natural fibers, including LINEN, VISCOSA, RAYON and COTTON. CHARACTERISTICS OF LINEN A textured fiber Slightly coarse Tends to wrinkle Cool Shrinks in the first wash The white color has a slight transparency VISCOSE CHARACTERISTICS A soft fiber Thin Cool Shrinks in the first wash White color has a slight transparency RAYON CHARACTERISTICS Thin fiber Soft With great drape Cool Tends to wrinkle Shrinks in the first wash The white color has a slight transparency COTTON CHARACTERISTICS Thin fiber Textured Cool No shrinkage White color has transparency
  • What is the shipping cost?
    The shipping cost depends on the country where you are located, but we share an approximate. U.S.A $6.00 USD MEXICO $5.00 USD
  • How do I know what my ideal size is?
    Our hava is a wrap-around garment that fits your waist, however we have a sizing guide so you can find the garment that best fits your measurements. https://www.puntapalma.com.mx/size-guide *The different ways of use that we present depend on each body type. The use as pants is our basic shape and fits all.
  • What payment methods do you handle?
    We have available payments through PayPal and Stripe, with any international debit and credit card. If you are in Mexico, we handle bank transfers to our Bancomer account.
  • How do you ship?
    We ship through FedEx and DHL.
  • How long does it take for the order to arrive?
    Delivery time for the United States is 3 to 10 business days and for Mexico 3 to 7 business days.
  • How many centimeters can my garment shrink?
    Garments can shrink approximately 3-5 cm, it is important to know that they only shrink in length and not in width. Remember to follow the washing instructions.
  • What is the deadline for making a change?
    You can request an exchange up to 28 days after receiving your order.
  • What should I do if the product does not arrive in good condition?
    Contact us within a MAXIMUM OF 3 DAYS after receiving your product, via email to infopuntapalma@gmail.com, via text message to our WhatsApp (+52) 5532004815 or our Instagram account @puntapalma.co. We will send you a brand new garment.
  • Where can I learn about the different ways to use my hava?
    You can find tutorials on the different ways to use your hava in the REELS section of our INTAGRAM @puntapalma.mx/ @puntapalma.co. (Please note that not all ways of use are suitable for all bodies).
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